My goods have not arrived yet! Who can help me?

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You have already received email notification that your merchandise was delivered to the logistics company. However, a day has then passed and you have not received a request for a delivery date from the logistics company?

In exceptional cases (airline strike or adverse weather conditions) there may be occasional delays. If this were the case, please notify us immediately so we can take care of the whereabouts of your delivery. We sit with our logistics partner and clarify the facts for you. Via FedEx, you will receive a transaction number. There you can see exactly where your package is at the moment. For further questions please contact us using e-mail or call the corporate office at +49 711 120 408 30.

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